Privacy Policy

1. Information We Collect

ExportSnaps is designed with privacy in mind. We collect the following types of information:

• Personal Information: Name, email address, and billing address collected during purchase for license delivery and support
• Payment Information: Credit card details, billing information processed securely by our payment provider (Stripe). We do not store complete credit card details on our servers.
• Device Information: Operating system version, device type, and software version for technical support and compatibility
• Usage Analytics: Anonymous usage statistics including feature usage, error logs, and performance metrics to improve the app (optional, can be disabled)
• Communication Data: Records of support requests, emails, and phone calls for customer service purposes

2. Data Processing

All your Snapchat files and metadata are processed locally on your device. We never upload, access, or store your photos, videos, or personal memories on our servers.

3. How We Use Your Information

We use the information we collect to:

• Deliver your software license
• Provide customer support
• Send important product updates and security notices
• Improve our software based on usage patterns (anonymous data only)

4. Information Disclosure and Sharing

We do not sell, trade, or rent your personal information to third parties. We may disclose information in the following circumstances:

• Payment Processors: Stripe processes payments securely. We share billing information and transaction details necessary for payment processing.
• Analytics Providers: We share anonymous usage data with analytics services to improve our software performance and user experience.
• Customer Support: We may share your contact information and support history with our customer service team to provide assistance.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business assets.

Method of Disclosure

Information is disclosed through secure, encrypted channels. We use industry-standard encryption protocols (SSL/TLS) for all data transmission. Third-party service providers are contractually bound to maintain the confidentiality and security of your information.

5. Data Security Practices

We implement comprehensive security measures to safeguard your personal information:

• Encryption: All data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis
• Secure Infrastructure: Our servers are hosted on secure, monitored cloud infrastructure with regular security updates
• Payment Security: Payment processing is handled by PCI DSS compliant payment processors (Stripe)
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Minimization: We collect and retain only the minimum amount of personal information necessary for our services
• Incident Response: We have procedures in place to respond to and mitigate any potential data breaches

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage users to take appropriate measures to protect their own information.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Disable analytics in the app settings

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@exportsnaps.com